British Airways has held the first meeting of its new Customer Access Advisory Panel, aimed at engaging with members of the community to improve the end-to-end experience for its customers with accessibility requirements. The airline is committed to delivering a seamless experience for everyone and is dedicated to ensuring that its accessibility offering meets the diverse needs of its customers.
The independent panel, comprised of individuals with both visible and non-visible disabilities, met in person for the first-time and will come together every few months to provide invaluable feedback and discuss and review new initiatives, to ensure that British Airways’ products and services are designed and built with accessibility and inclusion front of mind.
The panel is chaired by Mary Doyle, who is dedicated to providing organisations with practical support around inclusivity. Mary is also a proud wheelchair user and accessible aviation consultant, with a 25-year service delivery management background, which took her worldwide.
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